Frequently Asked Questions
Where do I find my Employee Identification Number (EIN)?
If you are a USPS employee, your identification number is the letters "EIN" followed immediately by your Employee ID (for example, EIN00000000). Your Employee ID is an 8-digit number printed at the top of your earnings statement or paystub, above the label "Employee ID".
Where do I find my eCareer ID?
Your eCareer Candidate ID was provided to you when you submitted your application. If you do not have your Candidate ID, please log back into your eCareer account (www.usps.com/employment) to locate that number.
Who do I contact for technical support?
Technical support can be contacted by sending an email to: USPSTechSupport@psionline.com.
What can I do if I forgot my password?
In the bottom-middle of the login screen there is a link labeled "Forgot Password". Simply click this link to reset your password.
How do I see my exam results?
After logging into your account, simply click on the "Assessment History and Results" tab. Then choose the button to View your Notice of Result.
How do I view an Assessment Information Package (AIP)?
After logging into your account, you will immediately see a button under your exam list to display the Assessment Information Package for a selected exam.
How do I apply for a position at the USPS?
The process for non-current USPS employees always starts at the USPS career portal (www.usps.com/employment). Current USPS employees should contact their management or USPS Human Resources.
I need to request accommodations during my exam due to disabilities. How can I request an accommodation?
During the process of scheduling your exam, you will be given the opportunity to request a Reasonable Accommodation if you have a disability under the Rehabilitation Act of 1973. A USPS Human Resources professional will review your request and you will be contacted via email explaining further steps. Do note that documentation may be requested in determining your eligibility for an accommodation.
I can't find a testing center or an available date to take my test. How can I get help?
Some USPS exams require sitting for the exam in a supervised or "proctored" test center. Availability is on a first-come, first-served basis. However, a web form is provided during the scheduling process if you struggle to find an available test center or date/time. You will be contacted via email with help in your scheduling request.
Do you have a manual to help me use the uspscandidate.psionline.com website?
Click here to view/download the uspscandidate.psionline.com website help manual.